Look after your mates



The one topic that the referral handbooks don’t cover is the question of … internal disputes. When partnerships fail and the rogue is uncovered … the apple-cart tips!

As a referral partner, should I shout about it? Whisper the warnings? Maybe report the offending operator as a dud and not worthy of anyone else’s’ attention – or all of the above?

Our Business Forum is a great place to be – even more so now we’ve just recently introduced a reporting process for grievances and it’s working well…

Here’s a recent example …

In this case the offender had withheld payment for services completed by a long-standing referral partner. (Yes, someone within the same Group.) Usually the work provided is paid by return and there is a clear understanding to the working relationship (to a point!)

The supplier (referral partner) had recently moved locality through necessity and advised the offender although with this change the offender saw opportunity and decided to renege on the existing long-standing relationship by withholding the outstanding dues.

Now it goes without saying that the outgoing supplier was/is on good terms with the Network Group, with many solid relations and as an influential figure, he is someone that others, when in doubt, looked toward for guidance.

Our Network now have in place a simple direction for resolution:

Reporting the issue by email to the Network ‘Chair’ and copying in to the solicitor/mediator within the Group quickly had the desired effect, supplier paid, lessons learned and job done, we move on.

So what of the alternative?

Would you shout about the situation to anyone listening … that the offender was to be avoided and certainly never trusted?   Unlikely, although this could happen.

Bringing the organisation into disrepute through malice has a devastating effect and should be avoided although no one is happy being ripped-off by those who were once trusted.

This is one instance where we see that ‘business is indeed personal,’ and that even long term relationships are scuppered when greed rears it’s ugly head.

Shut that door!

Published by charlie kenny

I love the coast and in particular, the area in which I live, the North East of England. It's an uncomplicated life, for the past twelve years I've been away from the 'big smoke' ... and the decision to relocate my business to the North has been the best move of my career. So far. I am a writer and have a lifetime of experience in publishing and personal development. I now consider myself a specialist in helping my clients with memoirs - that could entail a biography, or simply bringing diary pages to life. I tend not to advertise my business, word of mouth has always been kind so it's no surprise that I do spend a couple of days per week networking. Peer collaboration can be very rewarding. Therefore, if you'd like to join me fortnightly for Wednesday ZOOM or either Tuesday or Thursday for (in-person) morning coffee, please get in touch. I'd love to meet you and perhaps help in any way possible. Thank you for stopping by the website. engage, develop, grow ... with Go! charliekenny@live.co.uk

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