Our fair weather friend(s)

  “Hey, c’mon we’ll be late for kick-off!” It’s Saturday morning and I’d called by to collect one or two lads for the local rugby meet, the regular transport being unable to support us this time around … As the boys clamoured into the back of the wagon, there was the usual hubbub, high spiritsContinue reading “Our fair weather friend(s)”

Why choose one over another?

Remember? Why do clients choose one business over another? Here’s a valuable reminder … Consider the following research by The Forum Research Corp: After analysing 14 major service companies in terms of customer satisfaction, they were able to offer the following results: *15% of customers switched to another business because of poor quality *15% left because price wasContinue reading “Why choose one over another?”